- Do you ship internationally?

Shipping is available to both the USA and Mexico. Please be aware that delivery times may differ depending on the location. All orders qualify for complimentary shipping. To expedite delivery, please reach out to us for alternative transportation options.

- What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal.

- How long does shipping take?

Shipping times depend on your location. Most of our orders will arrive between 7-15 natural days. To expedite delivery, please reach out to us for alternative transportation options.

- What is your return policy?

We have a 30-day return policy. If you're not satisfied with your purchase, please contact our customer service team at ciscanaofficial@gmail.com within 30 days of receiving your order for assistance with returns or exchanges.

- Are your products durable and high-quality?

Absolutely! We take pride in offering premium products that are built to last. Each item in our collection is carefully selected for its quality, craftsmanship, and performance.

- Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website.

- How can I contact your customer service team?

You can reach our customer service team by emailing ciscanaofficial@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

- Are you committed to customer privacy and data security?

Absolutely! We take customer privacy and data security seriously. We use secure socket layer (SSL) encryption to protect your personal information during the checkout process, and we adhere to strict privacy policies to ensure the confidentiality of your data.

- Do you offer any promotions or discounts?

Yes, we occasionally run promotions, offer discounts and giveaways! Stay tuned to our website and follow us on social media to stay updated on the latest deals, sales, and promotions.

  • Cyan Dragon Incense Burner

    Cyan Dragon Incense Burner

    This luxury incense burner is crafted with the finest corrosion-resistant metal, atop a stunning wooden base, and offering two distinct holders for enjoying two fragrances concurrently.

    Cyan Dragon 
  • Incense waterfall Tower

    Incense Waterfall Towers

    This is our favorite of the eight distinctive variants from this waterfall towers products line. To complete the experience, ten complimentary incense cones come included.

    Waterfall Towers 
  • Lava Waterfall Incense Burner

    Lava Waterfall Incense Burner

    Handcrafted from premium ceramic, this backflow burner offers the ability to hold two incenses simultaneously.

    Comes with 130 complimentary burners.

    Lava Waterfall 
1 of 3